Customers, service, and delivery

Courier and Delivery Control Form

Complete it at the start of the delivery shift and on every delivery run. Entering a courier order against a dining room table confuses both the check and the delivery. If you use a platform courier, the dispatch preparation section is shorter, but the ticket and closure rows still apply.

If you use your own couriers and platform couriers at the same time, read the form in two parts. For platform couriers, the ticket, address, payment, and return rows are enough. For your own couriers, also complete the bag, vehicle, and delivery count fields. By the end of the day, this paper should show that no delivery orders remain open. Cash collected at the door but not recorded appears as a drawer discrepancy.

On rainy days, record bag condition and timing in particular. If a late-delivery complaint arrives, this note explains why the delivery took longer. Separate a platform cancellation from a customer cancellation. They are different return reasons and affect stock differently. If an order remains open at day end, do not close the form before the courier leaves. An open line carries revenue into the next day.

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How to use this form

  1. At the start of the shift, mark the bag, temperature, and vehicle checks. For a platform courier, write not applicable on these lines rather than leaving them blank.
  2. Confirm the ticket, address, and payment method with the courier on every run. Do not issue another ticket from the platform panel.
  3. Assign the order from the Ritapos delivery list or an approved integration. Do not dispatch your own courier for an order already assigned to a marketplace courier.
  4. Record cash collected at the door in the delivery closure and checkout line at the same time.
  5. Record an undelivered or returned order in the notes and the Ritapos delivery list. Link the return to a complaint form as well.
  6. At closing, check that no delivery orders remain open and sign the form. An open line becomes mixed with the next day's revenue.

How this maps to Ritapos

Courier assignment should be made from the Ritapos courier list or an approved integration. Do not dispatch your own courier for an order already assigned to a marketplace courier. Let the order enter Ritapos so the kitchen and courier work from the same record.

A duplicate ticket splits both the financial record and the kitchen ticket. This form reminds the shift not to issue a second ticket. The delivery integration lesson explains how the channel enters the system. The paper records how that channel is closed at the door. If cash collected at the door is not recorded on the cash form, the day-end discrepancy will come from the delivery channel.

This form is a checklist for training purposes. It does not change your municipal, food registration, or occupational health obligations. Confirm local requirements in writing.