Easy Feedback via QR
The satisfaction survey has its own QR code, and guests can also reach it from the QR menu code. They scan at the table and leave feedback in seconds.
See details →Restaurant management with Ritapos
Customer Satisfaction Survey
Collect guest feedback via QR. Track food, service, speed, hygiene, staff approach and overall notes at brand and branch level. And reward reviewers with targeted campaigns.
No credit card required. Start with the flow your venue already uses.
Speed up the floor.
Keep control in your hands.
Measure Brand and Branch Performance
Feedback is collected for food quality, service quality, service speed, cleanliness and hygiene, staff approach, and an overall written evaluation. With multiple branches, track brand-wide and branch-level performance…
See details →Monitor Feedback by Branch
Every response is listed with branch, date and topic scores. Spot weak points quickly and take action that protects brand value.
See details →Customer Satisfaction Survey
fits the way you already work.
Review the features, workflows and integrations below in more detail.
Feedback
Collect feedback, measure it, turn it into loyalty
Track your venue by topic via table survey QR or QR menu feedback. With multiple branches, see brand-wide and branch-level performance metrics side by side.
Easy Feedback via QR
The satisfaction survey has its own QR code, and guests can also reach it from the QR menu code. They scan at the table and leave feedback in seconds.
- Direct form via survey-specific QR
- Survey access from the QR menu code too
- Requests, suggestions and complaints reach you instantly
- Read restroom and dining-room cleanliness together with staff audits in the restroom hygiene tracking article.
Measure Brand and Branch Performance
Feedback is collected for food quality, service quality, service speed, cleanliness and hygiene, staff approach, and an overall written evaluation. With multiple branches, track brand-wide and branch-level performance metrics together.
- Scored feedback by topic
- Brand-wide satisfaction summary
- Comparable metrics by branch
Monitor Feedback by Branch
Every response is listed with branch, date and topic scores. Spot weak points quickly and take action that protects brand value.
- Feedback list by branch and date
- Compare topic scores side by side
- Act fast on low-scoring locations
Campaigns for Reviewers
This module is more than collecting comments. Define campaigns for guests who complete the survey to raise satisfaction and loyalty.
Frequently Asked Questions
Is the customer satisfaction survey on the free plan?
No, the survey is not part of the free plan. You can use it during the 14-day trial and on the licensed Pro and Franchisor plans. See the pricing page for the current scope.
How do guests reach the survey?
The survey has its own QR code. Guests scan the code at the table and leave feedback in a few seconds.
Which topics are scored, and can I compare branches?
Guests give scored feedback on food quality, service quality, service speed, cleanliness and hygiene, staff attitude and overall experience. With several branches you see brand-wide and branch-level metrics and follow comments by branch and date.
Can I offer a campaign to guests who fill in the survey?
Yes. You can set up a special campaign for guests who leave feedback in the survey.
How can I try the survey?
You can try the survey for 14 days after signup with no credit card. When the trial ends the account moves to the free plan, which does not include the survey, so you need the Pro plan to keep using it.
Let's simplify
how your venue runs.
Try Ritapos with your real menu, service model and the devices you already have.