🚀 Incentive
Encourage feedback with a post-survey discount or extra perk
Customer Satisfaction Survey
Collect guest feedback via QR. Track food, service, speed, hygiene, staff approach and overall notes at brand and branch level. And reward reviewers with targeted campaigns.
Feedback
Collect feedback, measure it, turn it into loyalty
Track your venue by topic via table survey QR or QR menu feedback. With multiple branches, see brand-wide and branch-level performance metrics side by side.
Easy Feedback via QR
The satisfaction survey has its own QR code, and guests can also reach it from the QR menu code. They scan at the table and leave feedback in seconds.
- Direct form via survey-specific QR
- Survey access from the QR menu code too
- Requests, suggestions and complaints reach you instantly
Measure Brand and Branch Performance
Feedback is collected for food quality, service quality, service speed, cleanliness and hygiene, staff approach, and an overall written evaluation. With multiple branches, track brand-wide and branch-level performance metrics together.
- Scored feedback by topic
- Brand-wide satisfaction summary
- Comparable metrics by branch
Monitor Feedback by Branch
Every response is listed with branch, date and topic scores. Spot weak points quickly and take action that protects brand value.
- Feedback list by branch and date
- Compare topic scores side by side
- Act fast on low-scoring locations
Campaigns for Reviewers
This module is more than collecting comments. Define campaigns for guests who complete the survey to raise satisfaction and loyalty.
Which topics are measured?
The survey collects comments about your venue by topic and with overall written notes.
Food
Food quality
Collect guest scores on taste, portion and product consistency.
Service
Service quality
Measure how careful and professional the table service feels.
Speed
Service speed
See how wait times shape the guest experience.
Hygiene
Cleanliness and hygiene
Track perceptions of dining area, restrooms and overall cleanliness.
Approach
Staff approach
Evaluate how staff warmth and communication drive satisfaction.
Overall
Overall
Guests can write notes for a general evaluation and share their experience in free text.
Frequently Asked Questions
Which plans include this feature?
Core features are available on the Free plan. Advanced reporting, AI assistant and multi-branch management are included in Pro and Franchisor plans.
Can I use it alongside my current setup?
Ritapos is cloud-based and works with your existing hardware via tablets, phones and cash register integrations. Our team supports you during migration.
How can I try this feature?
Test all features with a 14-day free trial. After signup, our online training and support team helps you with setup.
Free Trial
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Don't wait for a demo. Sign up and try it free for 14 days.
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