3.3.3. Creating a Support Request

You can open questions and support requests about Ritapos from inside the app. Go to Support requests under the Help & Support group in the left menu.

Support requests list
Support requests list

The list shows each request’s subject, contact info, status, and attachments. Example statuses: Waiting for action, In progress, Under review, Resolved.

Press the green + to create a new request. In the form that opens on the right, contact fields (name, phone, email) are often filled from your profile. Choose a subject and urgency, write a description, and optionally attach a PNG or JPEG.

New support request form
New support request form

When the request goes to Ritapos technical support, you are asked for an AnyDesk workspace number for remote connection; Windows, macOS, and Linux download links appear on the form.

If you are under a dealer or franchisor, the request may also go to that party first; franchisor routing may omit AnyDesk. Businesses without a franchise record see no routing choice and the request goes to Ritapos. Track open requests from the list and continue the conversation on the detail and messages screens.