13.4. Contacting Customers Who Made a Reservation

You tell the guest the outcome of a QR reservation request. Ritapos only helps with a phone call and WhatsApp prefilled text. It does not send SMS or email and does not notify the guest automatically.

From the reservation requests list

On Reservation requests, the phone icon in the Phone column (Call) opens your dialler. The WhatsApp icon opens WhatsApp with a ready message based on status. You still tap send.

  • Accepted: the prefilled text includes the table number and a welcome line (Turkish locale message in the app).
  • Rejected or pending: the prefilled rejection text is in Turkish in the app.

From the reservation edit form

Edit opens the Reservation form with sections 1. Date, 2. Table, 3. Customer and 4. Details. Next to Save you have phone and WhatsApp buttons.

Reservation edit form with Date, Table, Customer and Details sections and Save, phone and WhatsApp buttons
Reservation edit form with Date, Table, Customer and Details sections and Save, phone and WhatsApp buttons

The phone button starts Call. The WhatsApp menu offers Accepted, Rejected and Empty message. The text opens in WhatsApp; you confirm send.

WhatsApp web preview with prefilled rejection message and Open app button
WhatsApp web preview with prefilled rejection message and Open app button

Phone numbers may show without a leading zero in the list. Call and WhatsApp links still work. After you accept or reject, call or WhatsApp the guest yourself.