{"id":11,"date":"2025-10-22T18:02:54","date_gmt":"2025-10-22T15:02:54","guid":{"rendered":"http:\/\/shop.ritapos.com\/?page_id=11"},"modified":"2025-10-22T18:02:54","modified_gmt":"2025-10-22T15:02:54","slug":"iade-ve-geri-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/ritapos.com\/magaza\/iade-ve-geri-odeme-politikasi\/","title":{"rendered":"\u0130ade ve Geri \u00d6deme Politikas\u0131"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Bu \u201c\u0130ade ve Geri \u00d6deme Politikas\u0131\u201d, <strong>Ritapos Anonim \u015eirketi<\/strong> (\u201cRitapos\u201d, \u201cbiz\u201d, \u201c\u015firket\u201d) taraf\u0131ndan i\u015fletilen <a href=\"https:\/\/ritapos.com\/magaza\">https:\/\/ritapos.com\/magaza<\/a> adresindeki e-ticaret sitesi \u00fczerinden yap\u0131lan t\u00fcm mesafeli sat\u0131\u015flar i\u00e7in ge\u00e7erlidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Adres: Ritapos A.\u015e. S\u00f6\u011f\u00fct\u00f6z\u00fc Mah. S\u00f6\u011f\u00fct\u00f6z\u00fc Cad. No: 2\/A \u0130\u00e7 Kap\u0131 No: 13 \u00c7ankaya \/ Ankara<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde +90 850 308 29 89<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce9<\/strong> destek@ritapos.com<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Ama\u00e7 ve Kapsam<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bu politika, <strong>6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/strong> ve <strong>Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmeleri Y\u00f6netmeli\u011fi<\/strong> h\u00fck\u00fcmlerine uygun olarak, Ritapos \u00fczerinden yap\u0131lan sat\u0131n al\u0131mlarda t\u00fcketicilerin <strong>cayma hakk\u0131<\/strong>, <strong>iade ko\u015fullar\u0131<\/strong>, ve <strong>geri \u00f6deme s\u00fcre\u00e7lerini<\/strong> d\u00fczenler.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ritapos yaln\u0131zca T\u00fcrkiye Cumhuriyeti s\u0131n\u0131rlar\u0131 i\u00e7inde sat\u0131\u015f ve teslimat yapar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Cayma Hakk\u0131<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketici, <strong>mesafeli sat\u0131\u015f s\u00f6zle\u015fmelerinde hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin<\/strong>,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00fcr\u00fcn\u00fcn tesliminden itibaren <strong>14 (on d\u00f6rt) g\u00fcn<\/strong> i\u00e7inde s\u00f6zle\u015fmeden cayma hakk\u0131na sahiptir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n kullan\u0131labilmesi i\u00e7in, bu s\u00fcre i\u00e7inde <strong>yaz\u0131l\u0131 olarak<\/strong> veya <strong>kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 (\u00f6rne\u011fin e-posta)<\/strong> arac\u0131l\u0131\u011f\u0131yla Ritapos\u2019a bildirim yap\u0131lmas\u0131 gerekir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 Cayma bildirimi i\u00e7in e-posta: <strong>destek@ritapos.com<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Cayma Hakk\u0131n\u0131n Kullan\u0131lamad\u0131\u011f\u0131 Durumlar<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde yasal olarak cayma hakk\u0131 bulunmamaktad\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>T\u00fcketicinin \u00f6zel istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda \u00fcretilen \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f veya kullan\u0131lm\u0131\u015f <strong>yaz\u0131l\u0131m, dijital lisans, dijital i\u00e7erik<\/strong> \u00fcr\u00fcnleri,<\/li>\n\n\n\n<li>Elektronik cihazlarda (\u00f6rne\u011fin POS cihaz\u0131) <strong>koruyucu bant veya ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f<\/strong> \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Teslimden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fm\u0131\u015f ve do\u011fas\u0131 gere\u011fi ayr\u0131\u015ft\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn olmayan mallar,<\/li>\n\n\n\n<li>Niteli\u011fi gere\u011fi iade edilemeyecek, h\u0131zla bozulan veya son kullanma tarihi ge\u00e7en \u00fcr\u00fcnler.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. \u00dcr\u00fcn\u00fcn \u0130adesi<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 halinde:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn, Ritapos\u2019a ait a\u015fa\u011f\u0131daki adrese <strong>14 g\u00fcn i\u00e7inde<\/strong> g\u00f6nderilmelidir: <strong>Ritapos A.\u015e. \u2014 S\u00f6\u011f\u00fct\u00f6z\u00fc Mah. S\u00f6\u011f\u00fct\u00f6z\u00fc Cad. No: 2\/A \u0130\u00e7 Kap\u0131 No: 13, \u00c7ankaya \/ Ankara<\/strong><\/li>\n\n\n\n<li>\u00dcr\u00fcn, <strong>orijinal kutusu<\/strong>, <strong>aksesuarlar\u0131<\/strong> ve <strong>faturas\u0131yla birlikte<\/strong>, kullan\u0131lmam\u0131\u015f ve tekrar sat\u0131labilir durumda olmal\u0131d\u0131r.<\/li>\n\n\n\n<li>\u0130ade kargo bedeli, aksi belirtilmedik\u00e7e <strong>t\u00fcketiciye aittir.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ritapos, iade edilen \u00fcr\u00fcn kendisine ula\u015ft\u0131ktan sonra <strong>10 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">t\u00fcm bedeli t\u00fcketicinin \u00f6deme yapt\u0131\u011f\u0131 y\u00f6ntemle geri \u00f6deyecektir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. K\u0131smi Geri \u00d6deme Durumlar\u0131<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A\u015fa\u011f\u0131daki hallerde yaln\u0131zca <strong>k\u0131smi geri \u00f6deme<\/strong> yap\u0131labilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn\u00fcn orijinal hali bozulmu\u015f, etiketi s\u00f6k\u00fclm\u00fc\u015f veya kullan\u0131lm\u0131\u015fsa,<\/li>\n\n\n\n<li>\u00dcr\u00fcn eksik aksesuarla veya hasarl\u0131 \u015fekilde iade edilmi\u015fse,<\/li>\n\n\n\n<li>Yasal s\u00fcre d\u0131\u015f\u0131nda cayma bildirimi yap\u0131lm\u0131\u015fsa.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bu hallerde Ritapos, \u00fcr\u00fcnde olu\u015fan de\u011fer kayb\u0131n\u0131 t\u00fcketiciye yans\u0131tma hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Ay\u0131pl\u0131 \u00dcr\u00fcnler<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Teslim edilen \u00fcr\u00fcn <strong>ay\u0131pl\u0131 (kusurlu)<\/strong> ise, t\u00fcketici <strong>6502 say\u0131l\u0131 Kanun\u2019un 11. maddesi<\/strong> uyar\u0131nca a\u015fa\u011f\u0131daki haklardan birini se\u00e7ebilir:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>\u00dcr\u00fcn\u00fcn \u00fccretsiz olarak onar\u0131m\u0131,<\/li>\n\n\n\n<li>Ay\u0131ps\u0131z misliyle de\u011fi\u015ftirilmesi,<\/li>\n\n\n\n<li>Ay\u0131p oran\u0131nda bedel indirimi,<\/li>\n\n\n\n<li>Sat\u0131\u015f s\u00f6zle\u015fmesinden d\u00f6nerek bedel iadesi.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Ay\u0131pl\u0131 \u00fcr\u00fcn bildirimi, teslimden itibaren <strong>30 g\u00fcn i\u00e7inde<\/strong> yap\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 Bildirim i\u00e7in: <strong>destek@ritapos.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ay\u0131pl\u0131 \u00fcr\u00fcnlerin kargo bedeli Ritapos taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. \u0130ade S\u00fcreci<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade talebi \u015fu \u015fekilde yap\u0131labilir:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Cayma veya iade talebinizi yaz\u0131l\u0131 olarak e-posta ile bize iletin.<\/li>\n\n\n\n<li>Talebiniz incelendikten sonra size iade kargo adresi ve g\u00f6nderim y\u00f6nergeleri iletilir.<\/li>\n\n\n\n<li>\u00dcr\u00fcn elimize ula\u015ft\u0131\u011f\u0131nda kontrol edilir, uygun ise geri \u00f6deme i\u015flemi ba\u015flat\u0131l\u0131r.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Geri \u00f6deme, sipari\u015fte kullan\u0131lan \u00f6deme y\u00f6ntemiyle yap\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kredi kart\u0131 iadelerinde bankalar\u0131n i\u015flem s\u00fcrelerine ba\u011fl\u0131 olarak <strong>1\u201310 i\u015f g\u00fcn\u00fc<\/strong> gecikme olabilir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Kargo ve Teslimat \u00dccretleri<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade s\u00fcrecinde;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cayma hakk\u0131 kullan\u0131larak yap\u0131lan iadelerde kargo bedeli t\u00fcketiciye aittir.<\/li>\n\n\n\n<li>Ay\u0131pl\u0131 veya yanl\u0131\u015f g\u00f6nderilen \u00fcr\u00fcnlerde kargo bedeli Ritapos taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/li>\n\n\n\n<li>Kargo \u00fccreti iade edilmez; yaln\u0131zca \u00fcr\u00fcn bedeli geri \u00f6denir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Kampanyal\u0131 ve \u0130ndirimli \u00dcr\u00fcnler<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ndirimli veya kampanyal\u0131 \u00fcr\u00fcnlerde cayma hakk\u0131 kanunen ge\u00e7erlidir; ancak promosyon kapsam\u0131ndaki hediye \u00fcr\u00fcnlerin iadesi,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">kampanyan\u0131n b\u00fct\u00fcnl\u00fc\u011f\u00fc gere\u011fi birlikte yap\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. \u0130leti\u015fim<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade, cayma hakk\u0131 veya geri \u00f6deme s\u00fcre\u00e7leriyle ilgili t\u00fcm sorular\u0131n\u0131z i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Adres: Ritapos A.\u015e. S\u00f6\u011f\u00fct\u00f6z\u00fc Mah. S\u00f6\u011f\u00fct\u00f6z\u00fc Cad. No: 2\/A \u0130\u00e7 Kap\u0131 No: 13 \u00c7ankaya \/ Ankara<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde +90 850 308 29 89<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce9<\/strong> destek@ritapos.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udf10 <a href=\"https:\/\/ritapos.com\/magaza\">https:\/\/ritapos.com\/magaza<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. G\u00fcncellemeler<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ritapos, bu politikay\u0131 yasal d\u00fczenlemelere veya operasyonel de\u011fi\u015fikliklere g\u00f6re g\u00fcncelleme hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">G\u00fcncellenmi\u015f politikalar ayn\u0131 sayfada yay\u0131mland\u0131\u011f\u0131 tarihten itibaren y\u00fcr\u00fcrl\u00fc\u011fe girer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bu \u201c\u0130ade ve Geri \u00d6deme Politikas\u0131\u201d, Ritapos Anonim \u015eirketi (\u201cRitapos\u201d, \u201cbiz\u201d, \u201c\u015firket\u201d) taraf\u0131ndan i\u015fletilen https:\/\/ritapos.com\/magaza adresindeki e-ticaret sitesi \u00fczerinden yap\u0131lan t\u00fcm mesafeli sat\u0131\u015flar i\u00e7in ge\u00e7erlidir. \ud83d\udccd Adres: Ritapos A.\u015e. S\u00f6\u011f\u00fct\u00f6z\u00fc Mah. S\u00f6\u011f\u00fct\u00f6z\u00fc Cad. No: 2\/A \u0130\u00e7 Kap\u0131 No: 13 \u00c7ankaya \/ Ankara \ud83d\udcde +90 850 308 29 89 \ud83d\udce9 destek@ritapos.com 1. Ama\u00e7 ve Kapsam Bu [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":124,"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/pages\/11\/revisions\/124"}],"wp:attachment":[{"href":"https:\/\/ritapos.com\/magaza\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}